EDC Damascus offers free & fast shipping all over the US, on all orders, with no minimum order sizes or special exceptions. For Canada, we charge 9.99 USD for shipping charges. Just because shipping is free doesn’t mean it should take a long time. EDC Damascus understands that getting your items quickly is important to you, so we make every effort to process your order quickly.
All our regular orders are usually dispatched within 2-5 business days. However, it can take up to 5-7 business days for your item to be shipped.
We strive to minimize fulfillment time for our custom orders as well and usually dispatch made-to-measure orders within 5-10 days and handmade orders within 10-15 days.
We accept and ship orders to all states. In order to offer our customers a premium courier service, all our shipments are carried out through Express Deliveries including DHL, FedEx, TNT, etc. After dispatch, shipping usually takes 5-7 business days for the items to be delivered to your doorstep. We reserve the right to choose the courier of our choice to accommodate the most efficient method of getting the product to you.
All the orders are shipped on a Delivery Duty Unpaid (DDU) basis. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.
For your safety and security, we do not deliver to APO, FPO, or PO box addresses. Moreover, the signature is required for the delivery of the items.
Once we ship the order and provide the tracking number, it is the responsibility of the customer to follow up with the courier company. In case the order is put on hold by the courier company due to any reason, or the courier company attempts to deliver the order when the customer is not at home, it is the customer’s responsibility to contact the courier company. We recommend you follow up with the courier once you are provided the tracking number. After multiple delivery failure attempts at the provided address, the courier company might destroy the parcel and we will not be responsible in that case.
In case of purchase of multiple items, or multiple transactions from the same customers. We usually ship items in one parcel, however, We recommend you follow up with the courier once you are provided the tracking number. Once your order is dispatched we can not reschedule the delivery to a different address, the customer will have to contact the respected courier company for further actions or a solution.
Once the payment is received, the customer will be notified via email of order confirmation.
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